Garden Flag | Sweet Magnolia Coastal Southern Patio and Lawn Decor

Returns, Exchanges & Damaged Items

I want you to be happy with your purchase! Each order is carefully inspected and packaged before shipping. Because I am a small business and many of my products feature my original artwork, I try to keep returns and exchanges simple while also minimizing unnecessary shipping.

Returns & Exchanges

If you are unhappy with your purchase, please contact me within 14 days of delivery. I am happy to work with you to find a reasonable solution.

For items that arrive as described and undamaged, return shipping costs are the responsibility of the customer. Items must be unused and in their original condition, otherwise a refund may not be possible. Original shipping charges are non-refundable.

Please contact me before mailing anything back, as a return may not always be necessary.

Damaged Items

If your order arrives damaged, please contact me within 7 days of delivery and include:

• Your order number

• A brief description of the damage

• A photo of the damaged item

• A photo of the shipping packaging

You will not be required to ship a damaged item back unless specifically requested.

Depending on the item and availability, I may offer a replacement, refund, store credit, or another appropriate solution. If a return is required because the item arrived damaged, I will provide instructions and cover the return shipping cost.

Exchanges

If you would like to exchange an undamaged item for a different item, please contact me within 14 days of delivery. Exchanges are subject to product availability, and the customer is responsible for any return shipping and additional shipping costs.

Whenever possible, I am happy to find a simpler solution that avoids unnecessary shipping.

Original & Custom Artwork

Because original artwork and commissioned/custom pieces are unique, these purchases are generally final sale unless they arrive damaged or there was an error with your order. Please contact me within 7 days if you have any issues wiht your order to include damage.

Questions or Problems With Your Order?

Please reach out! I would much rather have the opportunity to help resolve an issue than have you be unhappy with your purchase. I’ll do my best to make the process simple, fair, and hassle-free.

Shipping Policy

Thank you so much for supporting my small art business! Every order is carefully packaged to help ensure your artwork and products arrive safely and in great condition.

Shipping Methods & Costs

I currently ship within the United States using standard domestic shipping services. Shipping costs are based on the size and packaging required for your order:

• Small Bubble Mailer: Approximately $6

• Large Bubble Mailer: Approximately $10

• Orders of $50 or more: FREE domestic shipping

The appropriate shipping method and packaging will be selected based on the size and contents of your order. Final shipping costs will be shown at checkout.

Packaging

Orders are packaged with care using protective materials appropriate for the items purchased. Some items may be shipped in padded bubble mailers, while larger or more delicate orders may require additional protective packaging to help prevent damage during transit.

Whenever possible, multiple items purchased in the same order will be packaged and shipped together.

Processing & Delivery

Orders are typically shipped within 3-4 days of the date of order. Orders are carefully prepared and packaged before shipping. Once your order has been shipped, delivery times will depend on the shipping carrier, destination, weather, holidays, and other circumstances outside of my control.

Please make sure your shipping address is correct before submitting your order. I am not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Damaged Orders

If your order arrives damaged, please contact me as soon as possible and include photos of the item and packaging so I can work with you to make it right.

Free domestic shipping is automatically applied to qualifying orders of $50 or more.

General Information

The flag is double sided, and is 12.5 x 18 inches in size. The flag is made with polyester, which resists fading through seasons of sun and rain. Even in windy weather, the stitching provides enough strength for the garden flag to withstand. The flag is weather-resistant.

Care instructions

The flag is hand-washable and machine washable, but hand washing is preferred.