Returns, Exchanges & Damaged Items
I want you to be happy with your purchase! Each order is carefully inspected and packaged before shipping. Because I am a small business and many of my products feature my original artwork, I try to keep returns and exchanges simple while also minimizing unnecessary shipping.
Returns & Exchanges
If you are unhappy with your purchase, please contact me within 14 days of delivery. I am happy to work with you to find a reasonable solution.
For items that arrive as described and undamaged, return shipping costs are the responsibility of the customer. Items must be unused and in their original condition, otherwise a refund may not be possible. Original shipping charges are non-refundable.
Please contact me before mailing anything back, as a return may not always be necessary.
Damaged Items
If your order arrives damaged, please contact me within 7 days of delivery and include:
Your order number
A brief description of the damage
A photo of the damaged item
A photo of the shipping packaging
You will not be required to ship a damaged item back unless specifically requested.
Depending on the item and availability, I may offer a replacement, refund, store credit, or another appropriate solution. If a return is required because the item arrived damaged, I will provide instructions and cover the return shipping cost.
Exchanges
If you would like to exchange an undamaged item for a different item, please contact me within 14 days of delivery. Exchanges are subject to product availability, and the customer is responsible for any return shipping and additional shipping costs.
Whenever possible, I am happy to find a simpler solution that avoids unnecessary shipping.
Original & Custom Artwork
Because original artwork and commissioned/custom pieces are unique, these purchases are generally final sale unless they arrive damaged or there was an error with your order. Please contact me within 7 days if you have any issues wiht your order to include damage.
Questions or Problems With Your Order?
Please reach out! I would much rather have the opportunity to help resolve an issue than have you be unhappy with your purchase. I’ll do my best to make the process simple, fair, and hassle-free.